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ITIL® 4 Foundation Certification (VMEDU) Self-Paced Learning

ITILv4 certificate provides a thorough understanding of the ITIL Service Management.

USD 599 USD 799

Course Overview

This ITIL foundation course provide learners with a thorough understanding of the ITILv4 Framework along with the core concepts and terminologies of ITIL service lifecycle. This course will help professionals increase their ability to identify, plan and support the IT services in a business to ensure increased productivity, efficiency and effectiveness

Key Highlights

  • 10 hours of high-quality e-learning content
  • Sample Test & Mock Quiz
  • 93% Passing rate
  • Certification Exam Included
  • Proctored Online Exam
  • Convenient training that matches your schedule

What You'll Learn

  • ITIL Basic Framework
  • ITIL Principles
  • Customer Service Enhancement
  • Improving the quality of ITIL Service Management
  • Service Management Tools
  • Risk Management
     

Career Benefits

  • Learning to use ITIL tools
  • Improvement in Service Delivery
  • Higher paycheck
  • Better opportunities
  • Relevance in more verticals of the IT industry
     

Who Can Attend

  • IT administrators
  • IT engineers
  • IT audit supervisors
  • Quality analysts
  • ITSM coaches
  • IT detailers and counselors
  • IT managers and support supervisors
  • Database managers
  • Service offering specialists
  • Business development administrators
  • Application administration and improvement units
     

Exam Formats

  • Multiple-choice Questions
  • 40 questions per paper, with 1 mark for each question
  • 1-hour duration
  • Closed book exam
  • Proctored onlinne Exam

Course Delivery

This course is available in the following formats:

  • Self-Paced Learning Duration: 10 Hrs

Related Courses

Course Syllabus


ITIL Foundation Overview

  • History of ITIL
  • Introduction to ITIL
  • Introduction to Key Terms

Introduction to Service Management

  • Introduction to Service Management Lifestyle
  • Principles of IT Service Management
  • Challenges in IT Service Management
  • Benefits of IT Service Management
  • Stakeholders in IT Service Management
  • Internal and External Services
  • Roles in Service Management
  • RACI Model
  • Types of Service Providers

Service Management Lifestyle

  • The Service Lifestyle
  • Components of Service Management Lifestyle
  • Interaction in the Service Management Lifestyle
  • Relationship between Governance and ITSM

Introduction to Service Strategy

  • Overview
  • Processes
  • Types of Services
  • Service Strategy- Customers and Users

Service Strategy Concepts

  • Service Utility and Warranty
  • Service Assets
  • Value Creation
  • Factors that Influence Customer Perception of Value
  • Business Outcomes
  • Service Packages
  • Business Cases and Its Uses
  • Risk
  • Service Management Technology and Animation
  • Automation Benefits
  • Service Management Tools

Mike Williams, Direct Consultant